Customer care training manual ppt

Customer Service Training: Professionalism. Competency. Training. Skill. Competency is the ability to do something successfully and efficiently. Through training or learning we develop new skills. A professional athlete spends the majority of their day training in Author: Brian Memmott. This powerpoint defines and describes internal/external customers of a company and discusses two aspects of excellent customer service: procedural and personal. It lists a surplus of differing elements for exceptional and dreadful customer service, and provides the four central factors for “delivering good customer service.”Estimated Reading Time: 2 mins. This customer service-training manual will answer these questions and many more, providing numerous concepts and ideas of how to improve the service you offer customers.

PowerPoint presentation set-up or copies of PowerPoint and document reader 2. Flip chart/pad with markers for participants; board/markers for instructor 3. Students will need their reflection journals 4. Students configured to facilitate group work and discussion 5. Anticipating Customer Expectations (C.1) enlarged copy for tallying or a. Developing the basic skills and mindset. These are the 5 critical skills we want to train our employees for when it comes to customer service: Empathy (to listen well) - Responsibility (to act fast) - Patience (to be polite and patient) - Enthusiasm (to exceed expectation) - Resilience (to achieve consistency) 1. If you would like to showcase your customer service tips in a presentation, consider using a customer service training manual PPT file. Microsoft PowerPoint or Keynote program to open and display this type of document. Such training manuals may include more training manual designs like animation, slide transitions or sound effects.

Trainer Guide. Maintain quality customer/guest service. Table of contents. Competency Based Training (CBT) and assessment an introduction for trainers. Item 1 - of Customer Service Training found in: Customer Service Training To Improve Performance, Customer Service Training Assessment Customization. Customer Service (all staff) - Instructor Notes vppt - Free download as (collectively the Training Material), no part of the Training Material may.